Privacy Policy — STB Manager

1. Overview

RechargeBox Online ("we", "our", "us") operates the STB Manager mobile application available on the Google Play Store. This Privacy Policy explains how we collect, use, store, and protect your information when you use the App.

By downloading and using STB Manager, you agree to the practices described in this policy. If you do not agree, please do not use the App.

            Summary: We collect only the information necessary to activate your satellite TV subscription and process payments. We do not sell your personal data to any third party.
        

2. Information We Collect

2.1 Information You Provide

Data	Purpose	Required?
Mobile phone number	Mobile money payment processing	Required
STB serial number (decoder ID)	Satellite TV subscription activation	Required
Subscription package selection	Identifying the service you are purchasing	Required

2.2 Information Collected Automatically

Data	Purpose	Type
Device model & manufacturer	App compatibility & support	Automatic
Android OS version	App compatibility	Automatic
App version number	Delivering relevant updates & support	Automatic
Firebase Cloud Messaging token	Sending push notifications about your subscription	Automatic
Anonymous device identifier	Session management & security	Automatic

2.3 Payment & Transaction Data

When you make a payment we record:

Transaction reference number
Payment amount and currency (UGX)
Payment status (pending / successful / failed)
Timestamp of the transaction

We do not store mobile money PINs, full card numbers, or any banking credentials.

2.4 Information We Do NOT Collect

Data Type	Collected?
Name or email address	No
Physical location / GPS	No
Contacts, photos, camera, microphone	No
Browsing history outside the App	No
Biometric data	No

3. How We Use Your Information

Subscription activation — to activate or renew your decoder subscription with the relevant satellite TV provider
Payment processing — to initiate and confirm mobile money payments through our authorised payment partners
Push notifications — to notify you when your subscription is activated, expires, or when a payment fails
Customer support — to investigate and resolve issues with your transactions
App improvement — anonymised, aggregated usage data helps us improve the App experience
Legal compliance — to meet applicable legal and regulatory obligations

We do not use your information for advertising, profiling, or marketing to third parties.

4. Information Sharing & Third Parties

We share your data only with the service providers necessary to operate the App:

Category	Purpose	Data Shared
Payment processors	Mobile money payment processing	Phone number, amount, transaction reference
Subscription services	Satellite TV subscription activation	STB serial number, package selection
Notification services	Push notifications	Device token only
Content providers	Live scores & sports data	No personal data

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

We may disclose your information if required by law, court order, or to protect the rights and safety of our users.

5. Data Storage & Security

Your data is stored on secured servers in compliance with industry-standard practices. We implement the following safeguards:

HTTPS / TLS encryption for all data transmitted between the App and our servers
Encrypted secure storage on your device for authentication tokens
Access to personal data restricted to authorised personnel only
Regular security reviews and updates

No method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We will notify you promptly in the event of a data breach that affects your personal information.

6. Data Retention

Data Type	Retention Period
Transaction records	7 years (financial / legal compliance)
Device registration records	Until you uninstall the App or request deletion
Push notification tokens	Until the token is refreshed or you uninstall the App
Support correspondence	2 years after issue resolution

You may request deletion of your personal data at any time by contacting us (see Section 10). Transaction records required for legal compliance may be retained even after deletion requests.

7. Your Rights

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your personal data (subject to legal retention requirements)
Portability — request your data in a portable format
Objection — object to processing of your data in certain circumstances
Withdraw consent — disable push notifications at any time through your device settings

To exercise any of these rights, contact us at support@rechargebox.online. We will respond within 30 days.

8. Children's Privacy

STB Manager is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@rechargebox.online.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Send a push notification to users of the App
Display an in-app notice on the next app launch

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

We are committed to resolving any privacy concerns promptly and transparently.